At CDR Elements, we sell digital products such as graphic design files, templates, and downloadable resources. Please read this Refund & Cancellation Policy carefully before making a purchase, as it explains your rights and our obligations regarding refunds and cancellations.
Nature of Digital Products
All products available on cdrelements.com are intangible digital goods delivered electronically. Once a product is downloaded or access is granted, it is considered used and non-returnable.
Because of the nature of digital products, we generally do not offer refunds or cancellations after successful purchase.
No Cancellation Policy
- Orders cannot be cancelled once payment is successfully completed.
- Instant access or download is provided after purchase, making cancellations impractical.
Please ensure that you review product details, previews, compatibility, and system requirements before placing an order.
Refund Eligibility (Limited Cases)
Refunds may be considered only in the following exceptional circumstances:
- Duplicate Payment
If you are charged more than once for the same product due to a technical error. - File Delivery Failure
If the purchased file is not delivered or cannot be accessed due to a system issue from our side, and our support team is unable to resolve it. - Corrupted or Incorrect File
If the file provided is corrupted or significantly different from the product description, and a replacement cannot be provided.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Lack of knowledge or skill to use the product
- Incompatibility with your software or system (unless explicitly stated)
- Failure to read product descriptions or license terms
- Accidental purchases
- Download issues caused by user’s internet, device, or software
- Claims made after successful download and usage
Refund Request Process
To request a refund (if eligible), please contact us within 48 hours of purchase with the following details:
- Order ID / Transaction ID
- Date of purchase
- Registered email address
- Reason for refund request
- Supporting screenshots or proof (if applicable)
📧 Email: [email protected]
📞 Phone / WhatsApp: +91 98519 86443
Our support team will review your request and respond within 5–7 business days.
Refund Processing Time
If a refund is approved:
- The refund will be processed to the original payment method only
- Processing time may take 5–10 business days, depending on the payment gateway or bank
CDR Elements is not responsible for delays caused by banks or payment providers.
Fraud Prevention
We reserve the right to refuse refunds if we detect abuse of this policy, repeated refund requests, or fraudulent activity.
Policy Updates
CDR Elements reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
Contact Information
For any questions related to refunds or cancellations, please contact us:
CDR Elements
📧 [email protected]
📞 +91 98519 86443
🌐 https://cdrelements.com